brockenstube basel

Get In Touch

(+44) 01954 710811

(+44) 07421360549

Cambourne, Cambridgeshire

Frequently Asked Questions!

We currently deliver to all Cambridgeshire residential addresses. Please see Delivery Information page for more details.

You’ll receive a SMS notification on the morning of your scheduled delivery day. If you haven’t received your order by 7pm on the day it’s due to arrive, then please email us at with your order number and an explanation of your issue. 

Especially at the present time, we may experience supply issues and increased demand that make some products temporarily unavailable. If you see a product that’s out of stock, it will have a ‘notify me when available’ button instead of an ‘add to cart’ button. Click it and you’ll automatically receive an email as soon it comes back in stock.

We’d love to help out in any way possible, and we’re on hand during business hours to answer any questions you might have. Please email and we’ll answer your query as soon as we can.

You can pay with Visa, Mastercard, American Express, Maestro. You can also pay via bank transfer, Klarna or Paypal.

Yes, you can. Please take a look at our returns and refunds policy to understand how this would work.

You can place an order for any amount.

You will be emailed your receipt once the online order is confirmed.

Contact Us
If you can't find the answers from the above, we'd love to help out further. Send us a message and we'll get back to you.
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