brockenstube basel

Delivery Information

Important Notice: Please be aware that Royalmail/Parcelforce has announced plans for several strikes in December. On affected days, this may cause a slight delay in our usual delivery timescales for some orders. We’ll do everything we can to try to avoid any impacts to the service we offer our customers, and apologise in advance if you experience delays receiving your items.

We recommend that you place orders as early as possible, to avoid delivery delays. Alternatively, please place your order using our Click & Collect service to purchase your items.

Temporary Store Closure Notice: Our store will be temporarily closed for the holidays from 2nd to 27th August’23. However, Click & collect service is available from 2nd to 13th August’23 (selected dates only). We apologise for any inconvenience and appreciate your understanding. We’ll return on 28th August’23 for Onam special vegetable delivery. Any orders placed during this time will be processed and delivered after 28th August’23. Thank you, and happy holidays!

Delivery notification – Please check updates on your mobile and answer the calls during the delivery without fail to help us make the intime deliveries*

⭐️⭐️ Christmas Opening Hours – Our store will be closed from 24 Dec to 30 Dec.⭐️⭐️
🚚 Orders placed during this period will be fulfilled after 30 Dec  🚚
Areas Postcode Districts Delivery Type Minimum Order For Free Delivery
All UK Regions All UK Postcodes Click & Collect – FREE Any order amount
Cambourne (Great, Lower & Upper), Papworth Everard, BournCaxton CB23 Home Delivery – Same Day £25
Huntingdon, St.Neots, St.Ives, Northstowe CB24, PE19, PE26, PE28, PE29 Home Delivery – Same Day £35
Cambridge, St.Neots, Huntington, Royston, Sandy, Barton, Comberton, Harlton, Great and Little Eversden, Highfields Caldecote, Coton, Haslingfield, Kingston, Hardwick, Toft, Longstowe, Madingley, Dry Drayton, Lolworth, Bar Hill, Elsworth, Knapwell, Conington, Boxworth, Papworth Saint Agnes CB1 – CB5, CB21, CB22, CB23, CB24, CB25, PE19, PE29, SG8, SG19 Home Delivery – Next Day £40
Ely, Newmarket, Haverhill, Saffron Walden, Peterborough, Wisbech, Chatteris, March, Biggleswade, Shefford, Baldock, Arlesey CB6 – CB11, PE1 – PE9, PE13 –  PE16, SG7, SG15, SG17, SG18 Home Delivery -Weekend £50
* Please order before 4pm for Same Day delivery. For Weekend delivery please order by Friday 4pm.
Other UK Regions Delivery Rates Note
England & Wales £6.99 – Standard delivery* Up to 5kg then £0.79 per kg
Isle of Wight £20.99 – Standard delivery* Up to 5kg then £0.99 per kg
If the weight of the order exceeds the above mentioned allowance we will let the customer know about the additional charges via email. If no response was received we will dispatch fewer items in the order which fits the delivery allowance. All customers will be notified about their delivery date and approximate timings via SMS/Whatsapp. Our “Standard” home deliveries via courier are normally delivered within 5 working days. Orders will be dispatched after the payment is received (if bank transfer was selected during checkout). FREE Click and Collect – Customers will receive  a SMS/Whatsapp message with the Collection time and Location details.

Cancelling your order – If purchases are cancelled by the customer for any reason before the dispatch, any monies paid in relation to those purchases excluding the payment processing fees (2%+30p) will be refunded. The payment processing charges will not apply for direct bank transfers. Orders will not be refunded if cancelled after the order is dispatched.

Customer Notice: Starting from 1st July’2023 , we will be making local deliveries exclusively on Thursday or Friday evenings which depends on availability of fresh fruits & vegetables from the market. This change allows us to streamline our operations and ensure efficient delivery to your doorstep.Please place your orders before 10 pm, Wednesday every week. As usual for the remaining days of the week, we invite you to collect your order directly from our address. Our address is 40 Apley way , Cambourne CB23 6DE. You can place your order for groceries online and we will inform you a convenient time on the same day or next day to visit us during regular business hours, and we will be ready to assist you in collecting your order. We understand that this change may require some adjustments on your part, and we apologise for any inconvenience it may cause. However, we believe that by focusing our local deliveries on specific days, we can enhance our service and provide a more reliable and timely experience for all our customers. Should you have any questions or require further assistance, please don’t hesitate to reach out to us. We are always here to help. Thank you for your continued support and understanding as we strive to improve our services. We look forward to serving you and ensuring a seamless shopping experience for South Asian/ Indian products . If you have any queries , please feel free to contact us .
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