* Please order before 4pm for Same Day delivery. For Weekend delivery please order by Friday 4pm.

If the weight of the order exceeds the above mentioned allowance we will let the customer know about the additional charges via email. If no response was received we will dispatch fewer items in the order which fits the delivery allowance.

All customers will be notified about their delivery date and approximate timings via SMS/Whatsapp.

* Our “Standard” home deliveries via courier are normally delivered within 5 working days. Orders will be dispatched after the payment is received (if bank transfer was selected during checkout).

FREE Click and Collect – Customers will receive  a SMS/Whatsapp message with the Collection time and Location details.

Cancelling your order – If purchases are cancelled by the customer for any reason before the dispatch, any monies paid in relation to those purchases excluding the payment processing fees (2%+30p) will be refunded. The payment processing charges will not apply for direct bank transfers. Orders will not be refunded if cancelled after the order is dispatched.  

For orders delivered UK wide via courier services, if any reason you are not happy and wish to return anything brought from Cambridgespices, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. Refunds will only be made via the credit/debit card/paypal used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees. Cambridge spices will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting. The customer must bear the cost of returning the goods to us.

Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us immediately  through email. Please note you will be asked to provide photographic evidence of any damaged goods.

All orders subject to stock availability. Backorders in the unlikely event that an item you ordered is not in stock we reserve the right to substitute it with smaller pack sizes, making up the required quantity, and/or another Brand of similar quality. Failing this we will either a) automatically refund the item or, b) if the item(s) represent a major part of your order, we would email you to advise you of the situation, with potential options, and request your advice on how you would like to proceed.

Customer Notice:
Starting from 1st May’2025 , we will be making local deliveries on all days which depends on availability of fresh fruits & vegetables from the market. This change allows us to streamline our operations and ensure efficient delivery to your doorstep.

As usual for the remaining days of the week, we invite you to collect your order directly from our address. Our address is 40 Apley way , Cambourne CB23 6DE. You can place your order for groceries online and we will inform you a convenient time on the same day or next day to visit us during regular business hours, and we will be ready to assist you in collecting your order.

Should you have any questions or require further assistance, please don’t hesitate to reach out to us. We are always here to help.

Thank you for your continued support and understanding as we strive to improve our services. We look forward to serving you and ensuring a seamless shopping experience for South Asian/ Indian products . If you have any queries , please feel free to contact us .