Frequently Asked Questions
Welcome to Cambridge Spices, how can we help you?
At Cambridge Spices, we’re passionate about bringing you the finest Indian groceries, spices, and authentic flavours from across the subcontinent. Whether you’re looking for everyday essentials, festive treats, or something special for your next meal, we’re here to help. Let us know what you need – we’re always happy to assist!
We’d love to help out in any way possible, and we’re on hand during business hours to answer any questions you might have. Please email info@cambridgespices.co.uk and we’ll answer your query as soon as we can.
We offer a wide range of Indian groceries including spices, lentils, flours, snacks, sweets, pickles, ready-to-cook mixes, and speciality regional ingredients.
Yes — we ship throughout the UK. Delivery times and charges may vary depending on your location. You can see exact costs at checkout.
Orders are typically processed within 1–2 business days. Standard delivery takes 2–4 working days. Express options may be available at extra cost.
Delivery charges depend on order weight, your delivery postcode, and the service selected (standard or express). You’ll see the cost before you complete your order.
Yes. Once your order is shipped, you’ll receive a tracking number and link via email, so you can monitor your parcel until it arrives.
Yes, we have a click outlet (or warehouse) you wish to collect from, please contact us (or check on the website) to confirm if click & collect is available in your area.
You can pay with Visa, Mastercard, American Express, Maestro. You can also pay via bank transfer, Klarna or Paypal.
If your order has not yet shipped, you can request a cancellation or change by contacting us immediately. Once shipped, changes cannot be guaranteed.
Yes, you can. Please take a look at our returns and refunds policy to understand how this would work.
We stock a broad range of products to cater to various dietary preferences. Where relevant, product pages will indicate Halal, Vegetarian, or Vegan certification or suitability. Please always check the label for confirmation.
Yes — for bulk or wholesale orders, especially for catering or events, please contact us directly for special pricing and arrangements.
You can reach us via:
Phone: [Your Phone Number]
Live Chat / Contact Form: through our website
Yes. We take great care to ensure all products are fresh and within their best-before or expiry dates. Products nearing expiry are clearly marked and often discounted.
Yes, many of our traditional Indian sweets may contain common allergens such as nuts, milk, ghee, or wheat. Please read product labels carefully or contact us if you have specific allergy concerns.
No, you can check out as a guest. However, creating an account allows you to track your orders, save your delivery address, and access order history more easily.
Especially at the present time, we may experience supply issues and increased demand that make some products temporarily unavailable. If you see a product that’s out of stock, it will have a ‘notify me when available’ button instead of an ‘add to cart’ button. Click it and you’ll automatically receive an email as soon it comes back in stock.
You can place an order for any amount.
You will be emailed your receipt once the online order is confirmed.